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Orders & Modifications
Need to update, cancel, or adjust your order? Find quick guidance and next steps here.
Can I edit or add anything to my order?
We’re happy to help, as long as your order hasn’t been processed yet. Please email us at [email protected] as soon as possible with your order number and requested changes. While we can’t guarantee modifications after an order is placed, we
How do I cancel my membership/subscription?
We're sorry to see you go, but we're here to make it easy. To cancel your membership or subscription, simply email us at [email protected] with your name and the email associated with your account. We’ll confirm your cancellation and ensure
Do you gift wrap?
While we don’t offer additional gift wrapping, our gift collection items arrive in beautifully designed packaging, ready to impress—customers often tell us they’re perfect for gifting as is. You can also add a personalized gift note during checkout.
How do I make bulk or multiple address orders?
We’re delighted to assist with gifting or bulk orders—whether for events, clients, or celebrations. For orders shipping to fewer than 3 addresses, we kindly ask that you place each order separately through our website. For 3 or more recipients, we’re
How can I add a gift note?
You can add a personalized gift note during the checkout process—just look for the section labeled “Gift Message” before completing your order. If you’ve already placed your order and forgot to include a note, no worries. Just email us at hello@wineb
Do you offer gift receipts?
We don’t include pricing in our packing slips, so your gift will arrive beautifully—without any mention of cost. You can also add a personalized note during checkout, or email us at [email protected] with your order number and message—we’ll
Can I choose a future delivery date?
Yes! Please email us at [email protected] with your order number and we may hold an order for you to be shipped for a later date.
Can I pause my subscription instead of canceling?
Yes, just email us and let us know how long you’d like to pause—we’ll take care of it.
Do you offer corporate or custom gifting?
Yes! For large orders, client gifting, or special requests, contact us at [email protected]—we’d love to help.
How do I update my shipping info?
If you need to change your shipping address after placing an order, please email us at [email protected] as soon as possible with your order number and the correct address. We’ll do our best to update it before the order ships, but if it’s