Order Issues

Trouble with your delivery? Missing items or damage? We’ll help you resolve it quickly.

My order was marked delivered but it’s not here.

We understand how frustrating that can be, and we’re here to help. First, please check around your property and with neighbors or your building concierge—it’s not uncommon for packages to be tucked away or accepted on your behalf. If it’s still missi

What if my package gets lost or arrives damaged?

If your package is delayed, lost, or arrives damaged, we’re here to make it right. Please email us at [email protected] within 3 days of delivery (or expected delivery) with your order number and a brief description of the issue. If damaged

What do I do if I receive the wrong or a missing item in my order?

We sincerely apologize for the mix-up and will make it right as quickly as possible. Please email us at [email protected] with your order number, a description of the issue, and a photo if applicable. We’ll review and arrange for the correc

What happens if my order is returned to sender?

If your order is shipped back to us, it’s often due to one of the following: no adult (21+) available to sign, an incorrect address, refusal of delivery, use of a P.O. box, or the package not being picked up from a carrier location in time. Once the

What if there’s no movement on my tracking?

If your tracking hasn’t updated in a few days, it may still be in transit—carriers can sometimes experience delays or miss scans along the way. We recommend keeping an eye on it for 48 hours. If there’s still no update, please email us at hello@wineb

Where is my order?

Once your order ships, you’ll receive a tracking link via email so you can follow its journey. Please allow 1–2 business days for processing before shipment. If it’s been longer and you haven’t received tracking—or if there’s no movement—check your s